Man And A Van London Terms and Conditions

These Terms and Conditions set out the basis on which Man And A Van London provides removal, delivery, collection, and related transport services to customers in the UK. By making a booking, accepting a quotation, or allowing our team to begin work, you agree to these terms. These conditions are intended to be clear, fair, and practical, and they apply to all standard service bookings unless we agree otherwise in writing.

For the purposes of these terms, references to ???we??�, ???us??�, and ???our??� mean Man And A Van London, and references to ???you??� and ???your??� mean the customer, client, or person acting on behalf of the client. These terms should be read together with any written quotation, booking confirmation, inventory, service notes, or agreed amendments. If there is any inconsistency, any written agreement specific to your job will take priority over these general terms.

We reserve the right to amend these terms from time to time. The version in force at the time your booking is accepted will normally apply to that booking, unless a later written variation has been agreed. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply in full.

Booking Process

All bookings are subject to availability and are only confirmed once we have accepted your request. A booking may be made by providing the relevant service details, including the collection and delivery locations, access information, volume or type of items, preferred date and time, and any special handling requirements. We may rely on the information you provide when calculating the price and allocating the correct vehicle, equipment, and team.

Any quotation provided before we inspect the goods or premises is based on the information available at the time. If the actual job differs from the description provided, for example due to additional items, delayed access, waiting time, restricted parking, stairs, or other conditions not disclosed in advance, we may revise the quotation or charge additional fees. We will always aim to inform you of any such change before proceeding where reasonably possible.

It is your responsibility to ensure that all booking details are accurate and complete. If you need to change the date, time, addresses, item list, or access arrangements, you must notify us as soon as possible. We will use reasonable efforts to accommodate changes, but we cannot guarantee availability. Any agreed amendment may affect the price, crew size, vehicle type, or completion time.

You must ensure that you, or a person authorised by you, is present at the start of the job and, where necessary, at delivery or collection points to provide instructions, sign off completed work, or confirm any variations. If no authorised person is available, we may be unable to proceed or may act on your written instructions at your risk.

Payments

Unless otherwise agreed in writing, payment is due in full on completion of the service or in accordance with the payment schedule stated in the quotation or booking confirmation. We may require a deposit, advance payment, or card authorisation to secure a booking, particularly for larger jobs, peak periods, or short-notice work. Any deposit paid is applied against the final invoice unless stated otherwise.

Prices may be quoted as fixed fees, hourly rates, or a combination of both. Where charges are time-based, the clock may start at the agreed arrival time, at the time of access to the goods, or when work begins, depending on the booking terms. Waiting time, parking costs, congestion charges, tolls, specialist equipment, wrapping materials, extra labour, disposal fees, and any other agreed extras may be added to the final invoice.

All sums are payable in pounds sterling unless we expressly agree another currency. If payment is not made when due, we may charge interest on overdue amounts at the statutory rate permitted under UK law, together with any reasonable costs incurred in recovering the debt. We may also withhold delivery, suspend further work, or decline future bookings until outstanding balances are settled.

Cancellations and Amendments

If you wish to cancel or reschedule, you should notify us as early as possible. Cancellation charges may apply depending on the notice given, the resources already allocated, and any costs we have reasonably incurred. Where we have reserved staff, a vehicle, or specialist equipment for your booking, a late cancellation may result in a charge even if the service has not yet started.

If you cancel after work has begun, or if we are unable to complete the service because of circumstances within your control, you may still be charged for the time worked, materials used, and any reasonable expense already incurred. If we need to cancel or postpone due to circumstances beyond our control, we will offer an alternative date where reasonably possible or refund any prepaid amount for the undelivered element of the service, subject to any non-recoverable third-party costs.

You acknowledge that some services are subject to weather, traffic, access, and operational conditions. Although we will take reasonable steps to meet agreed times, arrival and completion times are estimates only unless we have expressly agreed a guaranteed timeslot in writing. Delays caused by road conditions, parking restrictions, loading issues, unforeseen congestion, or other events outside our reasonable control do not automatically entitle you to a refund or compensation.

Service Standards and Customer Responsibilities

You must ensure that the goods or waste to be handled are correctly described and that any items requiring special treatment are clearly identified in advance. This includes fragile items, heavy items, hazardous materials, dismantled furniture, appliances, or goods that may need protective wrapping, lifting aids, or additional manpower. If you fail to disclose relevant information, we may refuse to move the item, revise the job, or apply additional charges.

Where access is difficult, you are responsible for arranging suitable parking permissions, lift access, permits, or other arrangements unless we have agreed in writing to do so on your behalf. You must ensure that goods are adequately packed, secured, and ready for transport unless packing has been included in the service. We are not responsible for damage caused by inadequate packing, defective containers, pre-existing weakness, or improper preparation by you or a third party.

If you ask us to move items that are bulky, unusually heavy, or potentially unsafe, we may decide at our discretion whether they can be handled safely. We reserve the right to refuse to move any item if, in our reasonable opinion, doing so would create a health and safety risk, cause damage, or require equipment not included in the booking. In such circumstances, we will charge only for work already completed and any reasonable call-out or waiting costs.

Liability

We will exercise reasonable care and skill in providing our services. However, except where prohibited by law, our liability is limited to direct loss or damage that is reasonably foreseeable and caused by our proven negligence, breach of contract, or wilful misconduct. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

We are not liable for loss or damage arising from items that were already defective, unstable, poorly packed, or unsuitable for transport. We are also not liable for losses caused by inaccurate information provided by you, inadequate access, hidden defects, or instructions given against our advice. Nor are we liable for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or reputational harm, to the extent permitted by law.

If you believe we have caused damage or loss, you must notify us as soon as reasonably possible and provide sufficient detail to allow an investigation. You should not dispose of damaged items before we have had an opportunity to inspect them, unless there is a safety reason or legal requirement to do so. Any claim must be supported by reasonable evidence, and your failure to mitigate loss may reduce any compensation payable.

Waste Regulations and Responsible Disposal

Where our service includes the collection, transport, or disposal of waste, you agree that all waste will be accurately described and presented in accordance with applicable UK waste legislation and local authority requirements. We will only handle waste that we are legally permitted to carry, store, and dispose of. Certain items may be subject to specific restrictions, licensing rules, or disposal requirements, and we may decline waste that is prohibited, unsafe, contaminated, or incorrectly described.

You must not include hazardous, toxic, explosive, biohazard, or illegal materials in any load unless we have expressly agreed in writing and are legally authorised to handle them. This includes, without limitation, asbestos, chemicals, solvents, medical waste, gas cylinders, batteries in certain quantities, oil, paints, and other controlled substances. If prohibited items are discovered in a load, we may refuse collection, return the load at your expense, or arrange lawful disposal if permitted, with additional charges applying.

When waste is transferred, you may be asked to provide confirmation that you are the owner of the waste or have authority to arrange its removal. We may issue waste transfer documentation or keep records required by law. You agree to co-operate with any request for information needed to demonstrate lawful carriage or disposal. Any false declaration by you may result in refusal of service, extra charges, or liability for any fines, penalties, or enforcement action arising from the incorrect description of waste.

Insurance, Complaints, and Force Majeure

We maintain insurance that is customary for the type of services we provide. However, insurance does not create additional rights beyond these terms and does not cover loss or damage caused by matters outside the scope of our responsibility. If you require enhanced cover, you should raise this before the booking is accepted so that it can be discussed and, if available, agreed in writing.

If you have a complaint about our service, you should notify us promptly so that we have a fair opportunity to investigate and, where appropriate, put matters right. We may request photographs, documents, or other information to assess the issue. Any remedy we provide will be proportionate to the circumstances and may include a re-performance of the service, a partial refund, or another reasonable solution if we consider it appropriate.

We are not responsible for failure or delay caused by events beyond our reasonable control, including severe weather, accident, fire, vehicle breakdown, road closure, industrial dispute, public emergency, government action, or interruption to utilities or transport networks. In such cases, our obligations will be suspended for the duration of the event, and we will resume performance as soon as reasonably practicable. If the event continues for an extended period, either party may be entitled to terminate the affected booking on fair terms.

General Provisions

These terms, together with any written booking confirmation and agreed quotation, form the entire agreement between you and us for the relevant service. No statement made outside these documents will be relied upon unless confirmed in writing. You may not assign your rights under these terms without our consent, although we may subcontract or assign elements of the work where appropriate, provided we remain responsible for the service we have agreed to supply.

Any failure by us to enforce a right or provision under these terms shall not constitute a waiver of that right or provision. If we delay in taking action regarding a breach, that delay will not prevent us from enforcing our rights later. Headings are provided for convenience only and do not affect interpretation. References to a statute or legal requirement include any replacement, amendment, or re-enactment of that law.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the law requires otherwise. If any dispute arises, the parties should first seek to resolve it in good faith before commencing formal proceedings.